Wake Forest Baptist Medical Center

Wake Forest Baptist Medical Center was faced with a shortage of medical coders across the country, a reality many in the health industry have faced. The hospital was forced to adopt short-term strategies that involved existing staff having to work overtime, coders working remotely across state lines, and even employing contract coders who were offshore. The solution to the problem was an apprenticeship program called the Veteran Coding Academy. The Wake Forest Baptist Medical School recruits veterans who have graduated from a two-year program at Wake Technical Community College into a one-year apprenticeship program. The one-year apprenticeship program includes additional education, training, and mentoring. Jackie K. Josins, Assistant VP of Health Information Management and Clinical Coding, said, “They are doing an incredible job, and they will become medical coders doing the most advanced, complex types of work.”